Terms & Conditions
Check In and Check Out
You may check in any time after 3:00pm and check out any time before 11am.
Early check ins and late check outs may be available upon request, subject to availability.
Dining at The Flat Rock Bar & Restaurant
Food is served in our Bar & Restaurant between 12:00pm and 9:00pm including evening meals between 6:00pm and 9:00pm.
Please be aware that we do not automatically reserve a table in our restaurant for guests. Should you wish to book a table in our restaurant or have a specific time in mind for your evening meal please contact our reservations team. For guests booking upon check in, times and tables are allocated on a ‘first come first served’ basis. Reservations can be made online for the Flat Rock Bar & Restaurant by clicking on the button below.
Pets at The Gwbert Hotel
At The Gwbert Hotel we allow pets in a limited number of our bedrooms. This is subject to availability and prior approval by the hotel and unfortunately, we are unable to provide special consideration for guests who arrive at the hotel with their pet without prior arrangement. There is also an additional charge for this.
Please be aware that, although pets are tolerated in our bedrooms, reception area and terraces, we do permit dogs in a small section of the Bar area on the tiled floor but they are not permitted in the rest of the public areas of the hotel including the Restaurant. We also ask that all dogs are kept on a lead at all times within the hotel and its grounds. Dogs may be walked on a lead in our carpark and on the designated footpath. A charge of £10 for the first evening and £5 per night thereafter will be added to your room account (Certified Guide Dogs are exempt from this charge).
We ask that you accompany your pet at all times while staying in the hotel. Pets may not be left in the guest room unattended, should remain off the furniture and in their own bedding. However, please be aware that should you leave your pet unattended in your bedroom, your room may not be serviced. Any property damage caused by a pet will be the pet owner’s responsibility and the appropriate charges will be applied to your room account if it is not disposed of correctly. Pet waste disposal bins are located across the outdoor areas for your convenience.
Please note that for your safety, there is CCTV coverage across the outdoor areas.
Deposits and Cancellations
Please note that if you have made your reservation through a third party, such as Booking.com, Expedia, the deposit or/and cancellation terms sent to you by them supersede those stated below.
All bookings must be guaranteed with a credit or debit card. A non-refundable deposit to the value of the first night stay will be deducted from your payment card at the time of booking, remaining accommodation charges will be automatically charged on the morning of arrival. Should you wish to change your payment method for the remaining accommodation charges, please let us know at least one day prior to arrival. Any outstanding balance is payable on departure from the hotel. Any charges left outstanding after departure will be charged to the credit or debit card on your reservation.
We will keep your deposit for six months for a future booking at the company’s discretion, providing you cancel more than 72 hours before arrival, excluding all bank holidays including Christmas and New Year. Cancellations received within 72 hours prior to arrival, or failure to cancel your booking will result in full payment being charged to the debit/credit card used to secure the reservation.
Our Flexible Rates operate a cancellation policy of 9am on the day of arrival, whereby cancellations made after this time will be fully charged.
For Bank Holiday, Christmas and New Years Eve bookings, separate deposit, booking terms & conditions may apply.
We strongly recommend that you have appropriate travel insurance in place should you need to cancel as no refunds are given under any circumstances.
Should The Gwbert Hotel & Flat Rock Bar & Restaurant be unable to fulfil the service booked, a hotel gift voucher to the value of payments made or alternative dates will be offered.
Christmas Terms & Conditions
All verbal bookings will be treated as provisional and will be held for no longer than 7 days pending receipt of written confirmation and upon receipt of the appropriate deposit.
Christmas Break Package: A £150 deposit is required upon booking. The remaining balance of the package cost will be debited from the card details held against the reservation on 26th November 2026. For cancellations made between 27th November and 11th December; 50% of the balance paid will be retained. Cancellations made on, or after the 11th December; the total amount paid will be forfeited.
Room Upgrades are available for all residential packages (subject to availability) at the following cost, per room, per night:
Superior £20 Cemaes Suite £60
Seaview £30 Awel Suite £70
Seaview Bay £40 Tonnau Suite £80
Superior Seaview Bay £50 Traeth Suite £105
For Festive Meal Reservations: A £10 per person deposit is required upon booking for groups of 10 or more and unless otherwise stated full payment of the balance and pre-orders are 10 days prior to the event.
For Christmas Day Reservations: A £30 per person deposit is required upon booking and unless otherwise stated full payment of the balance is required by Thursday 26th November 2026.
Bookings not paid in full by the time specified will be deemed to have been cancelled and any monies paid will be retained by the hotel. No refunds of monies paid will be made for cancellation or decreases in the number of guests attending. Monies paid for non-arrivals are forfeited and cannot be transferred to cover food, drinks or overnight accommodation for other members of the party. All menu items may be subject to change without notice.
New Year Stay/Accommodation Bookings (excluding the Christmas Breaks Package): Please note that if you have made your reservation through a third party, such as Booking.com, the deposit or/and cancellation terms sent to you by them supersede those stated below. All bookings must be guaranteed with a credit or debit card. A non-refundable deposit to the value of the first night stay will be deducted from your payment card at the time of booking, remaining accommodation charges will be automatically charged on the morning of arrival.
Should you wish to change your payment method for the remaining accommodation charges, please let us know at least one day prior to arrival. Any outstanding balance is payable on departure from the hotel. Any charges left outstanding after departure will be charged to the credit or debit card on your reservation. We will keep your deposit for six months for a future booking at the company’s discretion, providing you cancel more than 72 hours before arrival, excluding all bank holidays. Cancellations received within 72 hours prior to arrival, or failure to cancel your booking will result in full payment being charged to the debit/credit card used to secure the reservation.
Except in respect of changes to the rate of VAT, prices will not change once a booking has been made. The hotel reserves the right to alter, amend or cancel the contents of an event or package for any reason, for example if there is a shortfall in the minimum numbers required to operate a programme. In such circumstances you may choose at your sole discretion an alternative date and/or venue, subject to availability, or obtain a full refund from us.
Restaurant reservations are held for 15 minutes and may then be released to accommodate other guests.
Some of our dishes may contain ingredients which could cause an allergic reaction. Guests are advised to check beforehand so that alternative ingredients or dishes can be provided.
Local licensing authority regulations apply.
Cheques will not be accepted.
We encourage all guests to take out the appropriate travel insurance in order to cover any losses that may arise in the case of cancellation or non-attendance.
Should The Gwbert Hotel & Flat Rock Bar & Restaurant be unable to fulfil the service booked, a hotel gift voucher to the value of payments made or an alternative date will be offered for the service.
These terms and conditions are deemed to incorporate The Gwbert Hotel & Flat Rock Bar & Restaurant’s general terms of business.
The information within our Christmas Brochure and Christmas Webpage is correct at the time of publishing. The hotel reserves the right to amend its packages and prices at any time before booking. Bookings are subject to availability and prices quoted at the time of booking.