Accessibility Statement
The Gwbert Hotel & Flat Rock Bar & Restaurant takes the needs and equal treatment of all our guests extremely seriously. Therefore, we are committed to ensure our facilities and services are accessible to all.
The Gwbert Hotel & Flat Rock Bar & Restaurant recognises that there is no single hotel design or layout that will entirely meet every individual’s needs and preferences. If during your stay you feel there is something else we could do to assist you, or make your stay more comfortable, please allow us the opportunity to do so by contacting Reception.
On Arrival at The Gwbert Hotel
Our car park is split over two sites, the main site adjacent to the hotel, the overspill car park is across the main road through the village. All parking is on one level, with a slight incline.
Disabled parking bays are available and can be reserved by contacting Reception prior to arrival (subject to availability).
There is ramped access from the car park to the main Hotel entrance.
There is an automatic door from the car park into the Hotel.
Should you require assistance in an emergency a PEEP (personal emergency evacuation plan) form must be completed.
Checking In
Check -in can be completed on-line. Alternatively our staff is always available to help with in-person check-in at the Front Desk or any other location within the hotel.
Porter service is available to assist guests with their luggage.
A lift with Braille buttons connect all 3 floors.
Corridors are well lit and have good colour contrast.
Bedrooms
18 of our 29 bedrooms are accessed without any steps.
All rooms have direct dial telephones.
We have a choice of en-suite facilities that include baths, walk-in showers or showers over baths.
Room service is available from 7:30am until 10:00pm with breakfast from 7:30 – 9:30am (8:00 – 10am on weekends and bank holidays); lunch from 12 – 2:30pm and dinner from 6 – 9pm.
The fire alarm is audio only however systems have been put in place to ensure the safe exit of all guests in the case of an emergency. If you have any concerns on this issue our Duty Manager will be pleased to talk to you about these procedures.
All televisions are remote controlled smart TVs.
The Ground Floor
The Restaurant and Bar are on the ground floor.
Whilst the Bar may be too high for those in a wheelchair, table service is offered.
While some areas of the restaurant and terrace are split-level, ramp access is available to most areas. The bar and pool room are fully accessible and located on a single level
There are accessible toilets on the ground floor.
Dining
Most dietary requirements can be catered for, we do appreciate prior arrangement.
Most chairs are non-fixed in the Restaurant.
Assistance is offered from the continental buffet at breakfast time.
Large print menus are available upon request.
Other Information
Assistance dogs are welcome at the Hotel.
Wi-Fi is complimentary throughout the Hotel.