Currently the hotel is open and is operating as normal and will continue to do so unless otherwise advised. In line with our general terms and conditions therefore, failure to cancel your booking will result in full payment being charged to the debit/credit card from which the deposit was taken.
For individual reservations that are scheduled for arrival before April 30th 2020, excluding bank holidays, providing that you cancel 24 hours before your scheduled arrival, we will retain your deposit for 12 months to put towards a future booking at the hotel. A 48 hour notice period is necessary for those whose reservations are booked over bank holidays. Should you be required to self-isolate within the required notice period, please note that once medical evidence is presented, a Hotel Gift Voucher with 12 months validity to the value of moneys paid will be sent to you.
Until otherwise noted, all other reservations are subjected to our usual cancellation policy of 72 hours’ notice for a 6 month window of opportunity to re-book.
Any reservations made via a third party must be cancelled or amended through the original booking agent.
In the event that the hotel must close due to government sanction, for reservations during closure, full refunds will be given in the form of Hotel Gift Vouchers with 12 months validity.
In the event that the hotel closes for any other reason, reservations during closure will be refunded in full via the payment method used for booking.
If you have a Hotel Gift Voucher due to expire during any hotel closure your voucher expiry date will be extended by 30 days from the date of the hotel re-opening.
For group bookings, events and wedding bookings, please contact the hotel directly so that we may discuss your requirements on an individual basis.